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Refund Policy

SahteAvcı · version of 1 July 2026

1. General

This Policy applies to all paid SahteAvcı subscriptions and forms an integral part of the Terms of Use.

Operator: VENTOS ARQUEÁVEIS UNIPESSOAL LDA, Rua D. Afonso Henriques, n.º 132, 7.º E, Cortes, 4950-854 Monção, Portugal, NIPC 519153529, info@sahteavci.com.

This Policy does not limit or replace the rights granted to consumers by the mandatory provisions of Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. In the event of a conflict, the provision more favourable to the consumer applies.

2. Free trial period

Before taking out a paid subscription, users have a free trial period of 14 days with access to the features of the Pro plan. No payment is taken during this period, so no refund arises in respect of it. If no paid subscription is taken out before the trial ends, access reverts to the free plan.

3. Right of withdrawal: 14 days

Consumers may withdraw from the contract within 14 days of its conclusion or of any automatic renewal, without giving reasons and without paying any penalty or deduction. The amount paid is refunded in full.

The right is exercised by sending any unequivocal statement to info@sahteavci.com. Users may use the model form set out in the Annex to this Policy; its use is not mandatory.

3.1. Statutory exception

Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in an electronic environment or to intangible goods delivered to the consumer instantly.

The operator applies this exception only where all of the following conditions are met: the consumer was separately informed, before the contract was concluded, that the right of withdrawal would be lost; the consumer confirmed this by a separate action, distinct from acknowledging the contract terms; and performance began within the withdrawal period at the consumer's express request. If any one of these conditions is not met, the right of withdrawal is retained in full.

4. Grounds for a refund after the 14 days

These grounds are additional to, and do not limit, the consumer rights arising from the provisions of Law No. 6502 on lack of conformity, and, for users in the EU, from Directive (EU) 2019/770 and Portuguese Decree-Law No. 84/2021.

5. Cases where no refund is made

No refund is made where: the 14-day period has expired and none of the grounds in section 4 applies; the user is dissatisfied with detection accuracy, given that heuristic algorithms and assessments generated by artificial intelligence do not provide 100% accuracy; the service was temporarily affected by changes to the marketplaces' page structure and was restored within a reasonable time; the problem stems from the user's API keys, their quotas, or issues at the artificial intelligence provider; or access was terminated for serious breach of the Terms of Use.

6. Automatic renewal

Subscriptions renew automatically at the end of each billing period. The date and amount of the next charge are displayed in the extension interface and in the payment service account. Users may cancel at any time before the renewal date — in the extension settings, in the payment service account, or by writing to info@sahteavci.com.

Where a charge has already been made, the 14-day withdrawal period under section 3 applies and runs afresh from the date of each renewal.

7. Partial refunds

If a subscription is cancelled mid-period, access to premium features continues until the end of that period. No partial refund is made for the unused portion, except in the cases set out in sections 3 and 4.

8. How to apply and time limits

Requests should be sent to info@sahteavci.com stating the subscription email address, the date of the charge and the reason for the request; screenshots or error logs should be attached where available.

Where withdrawal is exercised under section 3, the amount paid is refunded within 14 days of receipt of the request. For the grounds in section 4, a response is given within 7 business days and an approved refund is made within 14 days of approval.

Refunds are made using the same payment method and without any charge to the user. The time taken for funds to reach the account depends on the issuing bank.

9. Prevention of abuse

The operator may refuse a request from a user who systematically abuses the right to a refund, in particular through repeated subscribe-and-refund cycles. This provision does not affect the consumer's mandatory rights and does not apply to a first request.

10. Dispute resolution

For disputes below the monetary threshold set for the relevant year (TRY 186,000 for 2026; the threshold is revised annually by the Ministry of Trade), application to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) is mandatory. The application may be made to the committee at the consumer's place of residence or at the place of the transaction, including through the e-Devlet system, and is free of charge. For disputes at or above the threshold, mediation is a procedural precondition to bringing an action before the Consumer Court.

Annex. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To: VENTOS ARQUEÁVEIS UNIPESSOAL LDA, Rua D. Afonso Henriques, n.º 132, 7.º E, Cortes, 4950-854 Monção, Portugal; info@sahteavci.com

I hereby give notice that I withdraw from the contract for the following service: SahteAvcı subscription, plan ______________________.

Date the subscription was taken out or last renewed: ______________________

Name of consumer: ______________________

Email address used for the subscription: ______________________

Address of consumer: ______________________

Date: ______________________

Signature (only if this form is submitted on paper): ______________________

© 2026 VENTOS ARQUEÁVEIS UNIPESSOAL LDA. All rights reserved.